Shipping & Handling
*Order Processing
North Georgia Trading Company ships merchandise throughout the United States via FedEx, UPS, USPS, and other truck freight carriers. Depending on your delivery location and size of your order, different shipping methods will be available. Each ship method has its own regulations and shipping rates. Shipping costs for orders placed are based on the weight and deminsions of the total order. Your shipping total will be calculated when your order has been placed. All estimated delivery times are calculated on the day an order leaves our warehouse. They are not based on the order date.
Attention International Buyers: Shipping charges are calculated after your order is packaged, weighed and ready to be shipped.
*Shipping Methods & Costs
North Georgia Trading Company ships merchandise throughout the United States via FedEx, UPS, USPS, and other truck freight carriers. Depending on your delivery location and size of your order, different shipping methods will be available. Each ship method has its own regulations and shipping rates. Shipping costs for orders placed are based on the weight of the total order. Your shipping total will be calculated when your order has been placed. All estimated delivery times are calculated on the day an order leaves our warehouse. They are not based on the order date.
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Product Availability
Products sold are either "In Stock, Coming Soon, Pre-Order, Backordered or Out of Stock." Most items are in stock and ready to be shipped within our noted order processing timeframes. Some items may not yet be available, or temporarily out of stock. Expected release dates will be provided for "Pre-Order" items. Estimated "In-Stock" dates will be provided for "Backordered" or "Out of Stock" items. Please note that the product availability date is the date the product is expected in our warehouse. Processing time must be added to these dates. These dates are estimates, and are subject to change.
All release and in-stock availability dates are subject to change.
Upcoming & Pre-Ordered Items
North Georgia Trading Company may from time to time display an item as "Upcoming." This means that the product will be made available for purchase in the near future. An estimated release date may not be listed. However, customers will have the option of “pre-ordering" these items for purchase at a later date. A pre-ordered item is one that can be purchased prior to its release date. Please note that if a customer purchases a pre-ordered item, it will not be processed until the release date. The release date is not the expected arrival date for the item to your delivery location.
Backordered & Out of Stock Items
Due to overwhelming demand, a product may temporarily be out of stock, but can still be purchased. Please note that if you purchase a backordered item with in-stock products, your order will be shipped out separately.
If you placed an order for an item that has gone on backorder while in processing, we will notify you via email of the delay.
Returns/Exchanges
Return / Exchange Policy
$25.00 Re-Stocking fee for all orders cancelled after products have been packed and ready for shipping.
Orders that are in final processing stage, or have been shipped may not be cancelled.
The 12 hours cancellation does not apply to orders where same day shipping has been requested. In the case of a same day shipping request, all order must be canceled within 3 hours of order confirmation or be subject to the same restrictions as outlined above. Cancellation request must be submitted via online form. Click Here to complete the form.